Terms of service

OVERVIEW
Welcome to Retrobank! The terms “we”, “us” and “our” refer to Retrobank. Retrobank operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Retrobank is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Our products consist solely of a custom emulator front-end software interface. We do not sell, include, host, distribute, or provide any video games, ROM files, BIOS files, firmware, or other copyrighted content.

The software is designed to organize, display, and launch emulator cores and game files that are independently obtained and supplied by the user. Any game files, ROMs, or related data used with the software must be legally acquired by the user, including but not limited to files dumped or backed up from games the user personally owns.

Users are solely responsible for ensuring that any content they load, use, or access through the software complies with all applicable laws, copyright rules, and intellectual property rights in their jurisdiction.

We do not assist in obtaining copyrighted content, do not link to third-party sources for ROMs or games, and do not encourage or support piracy or copyright infringement in any form.

No purchase from us grants the user any license, right, or authorization to download, use, or distribute copyrighted game content. The purchase grants access only to the emulator front-end software itself.

By using the software, the user acknowledges and agrees that all content used with the software is their own responsibility and that we bear no liability for user-supplied content or its legality.

 

More modern consoles are not fully preloaded by default due to their significantly larger file sizes and storage requirements. Instead, they are provided in a modular format. The required emulator cores, configuration files, and directory structure are included, but the actual game content for these systems must be added manually by the user. This approach allows users to install only the specific consoles and titles they want, rather than downloading extremely large libraries they may never use.

Systems such as PlayStation 2, PlayStation 3, Xbox 360, and other newer-generation platforms require substantially more storage space compared to older consoles. Fully preloading these systems would result in download sizes reaching into terabytes, which is not practical for most users. To keep storage manageable and downloads realistic, these consoles are structured to be enabled individually as needed.

The setup is intentionally modular to give users control over storage usage and installation preferences. By adding modern console content manually, users can avoid unnecessary downloads, reduce required drive capacity, and tailor their system to match their hardware capabilities. Instructions for enabling and adding these systems are provided in the FAQ and setup documentation.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Retrobank reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Retrobank confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Retrobank may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Retrobank its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Retrobank, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Retrobank.
Retrobank's names, logos, product and service names, designs, and slogans are trademarks of Retrobank or its affiliates or licensors. You must not use such trademarks without the prior written permission of Retrobank. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]
Retrobank is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Retrobank. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Retrobank, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Retrobank.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK & Utility Information
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

We do not provide ROM downloads. Our website does not host, distribute, or supply ROM files, BIOS files, game files, or copyrighted game content of any kind.

Any references to third-party resources, communities, search terms, or locations where content may exist are provided for informational and educational purposes only. They are not endorsements, directions, instructions to infringe, or a substitute for obtaining content legally.

You are solely responsible for ensuring that any ROMs, BIOS files, firmware, or game content you use are obtained legally and that your use complies with all applicable laws in your country, state, or region.

Our products and services are intended to support lawful use cases, including playing games you personally own, using homebrew software, or using public-domain or properly licensed content.

We do not create or own the emulator software, cores, third-party drivers, or related components you may use. We source software components from third parties and open-source communities, and any trademarks and copyrights belong to their respective owners.

Any optional add-ons, bundles, bonus content, links, tools, or supplementary materials provided with a purchase follow the same policy. We do not provide illegal game content, and you must obtain any required files legally.

You understand and agree that emulator compatibility depends on your device, operating system, security settings, drivers, available storage, regional restrictions, and other factors outside our control. Results may vary, including performance, stability, and compatibility with specific systems or games.

You acknowledge that installation and use may require technical skill, configuration, and troubleshooting. Difficulty completing setup, lack of technical experience, or misunderstanding instructions does not make the purchase defective.

Some devices and operating systems block installations for security reasons, including unsigned applications, app store restrictions, antivirus quarantines, driver signing enforcement, or administrative permission limits. These limitations are not caused by us and do not constitute grounds for a refund.

You agree that a refund is not required solely because you cannot get the software working due to device restrictions, OS security policies, unsigned application warnings, or similar platform rules, and you accept this at the time of purchase.

We may provide general setup guidance, but we do not guarantee full compatibility with every device, every OS version, every chipset, every controller, or every configuration. We do not guarantee that any third-party software will remain available, unchanged, or compatible over time.

You agree not to initiate a chargeback as a substitute for contacting us first for support. If you experience an issue, you must contact us and provide a reasonable opportunity to troubleshoot and resolve the problem.

You agree that a chargeback is not appropriate when you have received access to the purchased digital product, have downloaded or used it, or have received support or instructions from us, even if you later decide you no longer want it.

Because the product is digital and delivered immediately, you acknowledge that once access is granted or delivery is made, the value is received and cannot be “returned” in the same way as a physical item.

You agree that you will not claim “unauthorized purchase” or “item not received” if the purchase was made from your account, your device, your IP address, or with access credentials under your control, or if delivery logs show access was provided.

You authorize us to maintain records that may be used to contest payment disputes, including delivery confirmation, access logs, download logs, support tickets, chat transcripts, timestamps, and the customer-provided email or contact details associated with the order.

You agree that if you file a dispute without first contacting us, or if you misrepresent facts in a dispute, we may suspend access, refuse future service, and restrict future purchases to prevent fraud and abuse.

You understand that third-party platforms, repositories, and tools can change without notice, including removal of files, broken links, updated versions, takedowns, or access restrictions. These changes are not within our control and do not create refund obligations.

You agree that you will not use our site, products, or support to violate copyright law, bypass licensing, or obtain content unlawfully, and you accept full responsibility for your actions and any legal consequences arising from illegal use.

Nothing we provide is legal advice, and nothing in our materials is intended to encourage infringement. If you are unsure whether you can legally use certain files, you agree to seek appropriate guidance and to refrain from use until you confirm legality.

 

Mobile phones, tablets, smart TVs, handheld devices, and other non-computer platforms will generally not include any preloaded game libraries. Storage limits, OS restrictions, app sandboxing, and the practical reality of moving and maintaining hundreds of gigabytes, or in some cases multiple terabytes, make “preloaded ROM libraries” unrealistic and not offered on these device types.

Our “preloaded” offerings are intended for the computer setups we specify as compatible. If you choose to use a different device category than what we list as supported for a preloaded setup, you acknowledge in advance that it will not include large libraries and may require you to supply your own legally obtained files.

You understand that mobile operating systems and some closed platforms frequently block sideloading, restrict file access, limit background processes, and enforce security policies that can prevent emulators and supporting tools from working as they do on a typical computer. These platform-level limitations are outside our control and are not grounds for a refund.

If your device cannot support large local storage, external drives, file manager access, or stable controller and graphics driver support, you agree that this is a device limitation rather than a failure of our service. You are responsible for choosing hardware that matches the compatibility notes provided at the time of purchase.

We do not guarantee that any “preloaded” configuration will function on phones or tablets in the same way it does on standard computer systems, and any differences in performance, features, storage capability, or installation feasibility are expected and accepted at purchase.

For avoidance of doubt, any game content you choose to add on any device must be obtained legally by you, and we do not provide, bundle, or distribute ROMs, BIOS files, or copyrighted game content on any platform.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Retrobank, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY Retrobank, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Retrobank, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Retrobank, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Retrobank is headquartered. You and Retrobank consent to venue and personal jurisdiction in such courts.

SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.